Front Office Manager - Guest Experience Leader

Noble House Hotels & Resorts; San Francisco (CA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid holidays, vacation and sick days

401K retirement plan

Cell phone reimbursement

Parental Leave Pay (8 weeks)

Pet insurance

Uniform provided

Pre-tax commuter benefits

Referral program

Team member hotel & F&B rates

Educational Assistant Program

Shoes for Crews

On Demand Pay

Job summary

The Argonaut Hotel, part of Noble House Hotels & Resorts, seeks an experienced Front Office supervisor in San Francisco. You will lead the front desk team, ensure smooth check-ins and check-outs, and respond to guest needs with a focus on service recovery.

Strong organizational and communication skills are essential in this fast-paced hotel environment. Candidates should have 1–2 years in supervision, familiarity with Opera PMS, and proficiency in MS Office.

Qualifications

• Two years of supervisory experience in Front Office.
• Experience with Opera PMS is preferred.
• Proficiency in MS Office for daily operations.

Responsibilities

• Ensure Front Desk Team checks guests in/out efficiently, courteously, and professionally.
• Respond to guests' needs and concerns promptly with service recovery when applicable.
• Uphold safety and security policies and procedures.
• Coach, train, and develop team members.
• Prepare and adjust weekly work schedules per staffing guidelines.
• Review guest comments and resolve issues promptly.
• Maintain effective communication between Front Office and other departments.
• Monitor Front Office systems and equipment for optimal performance.
• Foster relationships with concierge, valet, taxi services, and airport connection to ensure quality service.

Skills

Supervisory experience

Organized

Communication skills

Customer service mindset

Problem-solving

Tools

Opera PMS

MS Office

Job description

The Argonaut Hotel, part of Noble House Hotels & Resorts, seeks an experienced Front Office supervisor in San Francisco. You will lead the front desk team, ensure smooth check-ins and check-outs, and respond to guest needs with a focus on service recovery.

Strong organizational and communication skills are essential in this fast-paced hotel environment. Candidates should have 1–2 years in supervision, familiarity with Opera PMS, and proficiency in MS Office.