Luxury Front Office Lead — Guest Experience

Noble House Hotels & Resorts; Del Mar (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401K Plan

Paid holidays

Onsite parking

Team member/guest discounts

Career growth opportunities

Job summary

Noble House Hotels & Resorts seeks a Front Office Supervisor at L’Auberge Del Mar to lead daily Front Office operations and elevate guest arrivals and departures. You will supervise staff, coach teammates, and ensure personalized, luxe hospitality in a high-end environment.

The role emphasizes leadership by example, guest engagement, and collaboration with other hotel departments to maintain exemplary service standards. Evening and overnight coverage may be required.

Qualifications

• Experience leading Front Office teams in luxury hotels preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead Front Office operations and staff to ensure seamless guest arrivals and departures.
• Coach and develop team members; provide feedback and performance recognition.
• Engage with guests to anticipate needs and personalize experiences.
• Collaborate with Front Office leadership and other hotel departments to deliver exceptional service.

Skills

Hospitality leadership

Guest service

Communication

Team supervision

Problem solving

Organizational skills

Flexibility

Overnight coverage

Front Office operations

Tools

POS systems

Job description

Noble House Hotels & Resorts seeks a Front Office Supervisor at L’Auberge Del Mar to lead daily Front Office operations and elevate guest arrivals and departures. You will supervise staff, coach teammates, and ensure personalized, luxe hospitality in a high-end environment.

The role emphasizes leadership by example, guest engagement, and collaboration with other hotel departments to maintain exemplary service standards. Evening and overnight coverage may be required.