Assistant Front Office Manager: Lead Guest Services

1 Hotels Group; San Francisco, Northern (CA, KY); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Complimentary parking

Company Paid Health Care

18 days PTO per year

401k w/ company match

Discounted hotel stays

Job summary

Starwood Hotels is seeking an Assistant Front Office Manager in San Francisco, CA, to lead and mentor the front office team, ensuring exceptional guest service and efficient operations. You will train staff, manage guest interactions, and uphold luxury standards in a fast-paced environment.

The role requires at least 2 years in a Front Office supervisory position in upper upscale or luxury hotels, with a post-secondary diploma or degree being a plus.

Qualifications

• Minimum 2 years in Front Office supervisory role (upper upscale or luxury environment).
• Diploma or degree would be a plus.
• Strong leader with engagement and financial performance insight.

Responsibilities

• Train, supervise and mentor new hires to set them up for success.
• Lead and inspire the front office service team to deliver exceptional guest experiences.
• Interact with guests and model professional, guest-centered service.

Skills

Guest service

Leadership

Communication

Education

Post-secondary diploma or degree in Hospitality (preferred)

Job description

Starwood Hotels is seeking an Assistant Front Office Manager in San Francisco, CA, to lead and mentor the front office team, ensuring exceptional guest service and efficient operations. You will train staff, manage guest interactions, and uphold luxury standards in a fast-paced environment.

The role requires at least 2 years in a Front Office supervisory position in upper upscale or luxury hotels, with a post-secondary diploma or degree being a plus.