Guest Experience Supervisor - Front Desk & Training

Noble House Hotels & Resorts; Redondo Beach (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Complimentary Meals

Medical, Dental, Vision, 401K, Life

Discount Rates in Noble House Hotels

Career Development Opportunities

Job summary

Noble House Hotels & Resorts is seeking a Front Desk Supervisor to lead our Front Office team at The Portofino Hotel & Marina in Redondo Beach, CA. You will supervise the front desk, deliver exceptional guest service from arrival to departure, and help develop new hires through training with managers.

We value leadership, strong communication, problem-solving, and a proactive, positive attitude in a fast-paced hospitality environment.

Qualifications

• Passion to deliver exemplary service and hospitality.
• Excellent verbal and written communication skills.
• Great leadership skills.
• Excellent problem-solving skills.
• Outstanding rapport and relationship building skills.
• Takes pride and ownership in the position and property.
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner.
• Have outstanding guest service and amazing people skills.
• Be organized, proactive, productive and self-motivated showing a positive attitude.
• Think clearly, quickly, and efficiently to make concise decisions even under pressure.

Responsibilities

• Lead front desk operations and supervise the Front Desk team.
• Assist in training and developing new hires, leading by example.
• Support Managers with the training process from start to finish.
• Provide friendly, responsive service to guests from arrival to departure.
• Adapt to evolving service models and assist with ongoing operational needs.

Skills

Leadership

Training

Communication

Problem solving

Organization

Guest service

Listening

Education

High school diploma or equivalent

Job description

Noble House Hotels & Resorts is seeking a Front Desk Supervisor to lead our Front Office team at The Portofino Hotel & Marina in Redondo Beach, CA. You will supervise the front desk, deliver exceptional guest service from arrival to departure, and help develop new hires through training with managers.

We value leadership, strong communication, problem-solving, and a proactive, positive attitude in a fast-paced hospitality environment.