Assistant Front Office Manager — Guest Experience Lead

Loews Hotels & Co; Chicago (IL, CA); Sur place; USD 48 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health benefits

Retirement plan

Paid time off

Training & development

Team member rates

Résumé du poste

Loews Chicago O’Hare is seeking an experienced Assistant Front Office Manager to lead the guest services team with confident, caring service. You will champion standards, inspire staff, and ensure seamless front desk experiences that reflect Loews excellence.

You will oversee daily Front Office operations, mentor staff, manage payroll, and monitor guest feedback to boost satisfaction and loyalty while coordinating with housekeeping on room allocations and guest preferences.

Qualifications

• Bachelor’s Degree or relevant work experience required.
• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Opera System preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.

Responsabilités

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards.
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences.
• Develop and deliver training programs to support team growth and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting.
• Partner with leadership on initiatives to promote hotel services and improve operational efficiency.
• Respond to emergencies with professionalism, ensuring guest and team safety.

Connaissances

Leadership

Guest Service

Communication

Problem Solving

Multitasking

Formation

Bachelor’s Degree or relevant work experience

Outils

Opera System

Description du poste

Loews Chicago O’Hare is seeking an experienced Assistant Front Office Manager to lead the guest services team with confident, caring service. You will champion standards, inspire staff, and ensure seamless front desk experiences that reflect Loews excellence.

You will oversee daily Front Office operations, mentor staff, manage payroll, and monitor guest feedback to boost satisfaction and loyalty while coordinating with housekeeping on room allocations and guest preferences.