Front Office Leader: Guest Experience & Operations

Loews Hotels, LLC.; Rosemont (IL); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Training & development

Complimentary parking

Team member meals

Fitness center access

Hotel staff rates

Job summary

Loews Chicago O'Hare is seeking an experienced Assistant Front Office Manager to lead the guest services team with confidence and care. You will champion service standards, inspire your staff, and ensure seamless front desk operations that reflect Loews commitment to excellence.

You will balance operational precision with a warm, welcoming approach, supervise Front Desk and Guest Services teams, and manage scheduling, training, and performance with a focus on guest satisfaction.

Qualifications

• Bachelor's Degree or relevant work experience required.
• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with a Property Management System, Opera preferred.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards.
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences.
• Develop and deliver training programs to support team growth and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.

Skills

Empathetic Leader

Guest-Centric Professional

Clear Communicator

Solutions-Oriented Thinker

Organized Multitasker

Team Leadership

Education

Bachelor's Degree or relevant work experience

Tools

Opera System

Job description

Loews Chicago O'Hare is seeking an experienced Assistant Front Office Manager to lead the guest services team with confidence and care. You will champion service standards, inspire your staff, and ensure seamless front desk operations that reflect Loews commitment to excellence.

You will balance operational precision with a warm, welcoming approach, supervise Front Desk and Guest Services teams, and manage scheduling, training, and performance with a focus on guest satisfaction.