Front Office Leader: Craft Heartfelt Guest Experiences

SWISSOTEL; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Discounted Accor rates

Learning & Development programs

Career growth within property & Accor

Community engagement & CSR initiatives

Comprehensive benefits package (health

Dental, Vision, Life & Disability

Job summary

Swissôtel Chicago is seeking an Assistant Front Office Manager to lead the Front Desk team, nurture a culture of inclusivity and guest-focused service, and partner with the Director of Front Office to elevate the guest experience.

You will oversee staffing, schedules, training, and daily operations, ensuring smooth guest check-ins/out and high service standards in a fast-paced luxury hotel environment.

Qualifications

• Leadership experience required.
• PMS experience preferred.
• Microsoft Windows proficiency an asset.
• College/university degree in a related discipline is an asset.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Able to work well under pressure in a fast-paced environment.
• Able to work cohesively with colleagues as part of a team.
• Able to focus on guest needs with calm, courteous service.

Responsibilities

• Support the Director of Front Office in all department aspects and inspire the Front Office team to follow service standards.
• Deliver professional, friendly and engaging service while creating heartfelt experiences.
• Ensure proper staffing and scheduling of Front Office colleagues per productivity guidelines.
• Communicate information for shifts via pre-shift logs, emails and meetings.
• Develop supervisors and colleagues through meaningful training programs.
• Assist guests regarding hotel facilities in an informative way.
• Follow department policies, procedures and service standards.
• Follow all safety policies and work on weekdays, weekends and holidays.

Skills

Leadership

PMS experience

Windows apps

Higher ed asset

Interpersonal skills

Reliability

Under pressure

Teamwork

Guest focus

Education

University/College degree in related discipline

Tools

PMS

Job description

Swissôtel Chicago is seeking an Assistant Front Office Manager to lead the Front Desk team, nurture a culture of inclusivity and guest-focused service, and partner with the Director of Front Office to elevate the guest experience.

You will oversee staffing, schedules, training, and daily operations, ensuring smooth guest check-ins/out and high service standards in a fast-paced luxury hotel environment.