Upscale Front Office Manager — Elevate Guest Experience

Goodwin Recruiting; Chicago (IL); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Salary - $75,000 to $80,000

PTO

Medical plans with contribution

401K plan

Job summary

National Hotel Group in Chicago is seeking an experienced Hotel Front Office Manager to provide hands-on leadership to the Front Desk and related departments for an upscale property. The role offers a stable environment with opportunities for professional and personal growth within a great culture.

Responsibilities include leading guest experience initiatives, training staff, and maintaining a visible presence in guest areas to ensure exceptional service.

Qualifications

• Minimum three years in a front office role in a hotel, with at least two years in supervision or management.
• Bachelor's degree in Hospitality Management or related field is a plus.
• Experience with hotel Property Management Systems (PMS) such as Opera is preferred.
• Upscale hotel brand familiarity and high-level hospitality/customer service background.

Responsibilities

• Attract and secure top talent to ensure quality guest experience.
• Provide leadership through ongoing training and mentorship.
• Be hands-on with a strong presence in guest areas.
• Ensure access to guest experience programs for guests.
• Lead and manage a seamless guest experience at arrival and departure.

Skills

Leadership

Customer service

Trainer mindset

People management

Education

Bachelor's degree in Hospitality Management

Tools

Opera PMS

Job description

National Hotel Group in Chicago is seeking an experienced Hotel Front Office Manager to provide hands-on leadership to the Front Desk and related departments for an upscale property. The role offers a stable environment with opportunities for professional and personal growth within a great culture.

Responsibilities include leading guest experience initiatives, training staff, and maintaining a visible presence in guest areas to ensure exceptional service.