Front of House Leader — Guest Experience & Ops

Langham-Hote; Chicago (IL); On-site; USD 58,000 - 73,000; Full time

Benefits offered by this job

Vacation paid

Medical, Dental, Vision

401k with match

Free hotel stays

Uniforms and cleaning

Job summary

The Langham, Chicago is seeking a seasoned Front Office leader to supervise Guest Reception, Concierge, and related front of house activities. You will ensure flawless arrival and departure experiences while enforcing brand standards and hotel policies.

The role emphasizes training, performance coaching, and cross-department collaboration to deliver exceptional guest memories. Ideal candidates have at least two years of luxury hotel Front Office management experience, a high school diploma, and

Qualifications

• Minimum two years' Front Office / Front of House management experience in a luxury hotel.
• High school diploma required; a four-year college degree is preferred.

Responsibilities

• Oversee smooth, professional operation of all front of house areas.
• Ensure adherence to all hotel policies, standards, procedures and regulations.
• Lead and develop front of house colleagues to meet Langham standards.
• Maintain strong cross-department communication and cost controls.

Skills

Front Office management

Guest service

Staff coaching

Budget awareness

Education

High School Diploma

Four-year college degree preferred

Job description

The Langham, Chicago is seeking a seasoned Front Office leader to supervise Guest Reception, Concierge, and related front of house activities. You will ensure flawless arrival and departure experiences while enforcing brand standards and hotel policies.

The role emphasizes training, performance coaching, and cross-department collaboration to deliver exceptional guest memories. Ideal candidates have at least two years of luxury hotel Front Office management experience, a high school diploma, and