Assistant Front Office Manager: Guest Experience Leader

The Gwen Chicago; Chicago, Northern (IL, KY); Hybrid; USD 22,000 - 37,000; Full time

Benefits offered by this job

Medical and Dental coverage

Vision insurance

Vacation and holidays

Job summary

The Gwen Chicago is seeking an Assistant Front Office Manager to support the leadership of the Front Office team in a luxury, historic Chicago property. This on-site role focuses on delivering exceptional guest service, maintaining brand standards, and ensuring smooth front desk operations.

You will assist in staff training, scheduling, budgeting, and performance management while coordinating with other departments to maximize occupancy and guest satisfaction.

Qualifications

• Minimum 1 year of front desk experience.
• High School diploma or equivalent required.
• Hotel experience preferred.

Responsibilities

• Assist the Front Office Manager in managing Front Office operations and ensuring guest satisfaction.
• Ensure efficient guest registration, checkout, and telephone service with brand standards.
• Prepare forecasts and assist in the Rooms Division budget development.
• Monitor and maintain front office systems and equipment for optimal performance.
• Provide training for entry level associates and supervisors.
• Develop controls for expense management and use labor tools to manage costs.
• Coordinate with other departments to improve occupancy and guest satisfaction.
• Handle guest complaints and resolve issues to maintain high service quality.

Skills

PMS system

Cash handling

Customer service

Communication skills

Multitasking

Local area knowledge

Education

High School diploma or equivalent

Tools

PMS system

Job description

The Gwen Chicago is seeking an Assistant Front Office Manager to support the leadership of the Front Office team in a luxury, historic Chicago property. This on-site role focuses on delivering exceptional guest service, maintaining brand standards, and ensuring smooth front desk operations.

You will assist in staff training, scheduling, budgeting, and performance management while coordinating with other departments to maximize occupancy and guest satisfaction.