Guest Experience Leader - Luxury Hotel Front Office

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401k

Job summary

Fairmont Austin seeks a guest services professional to deliver exceptional service at a luxury property in the heart of Austin. You will assist guests, manage front desk operations, and collaborate with various departments to ensure memorable stays.

The role requires a polished appearance, strong English communication, and the ability to multitask in a busy environment. Join us to grow within a premier hospitality brand and deliver outstanding guest experiences.

Qualifications

• Experience in delivering high-level customer service in a fast-paced setting.
• Ability to multitask and manage multiple guest requests with composure.
• Excellent communication skills, both written and verbal, in English.

Responsibilities

• Provide professional, engaging service to guests at all times.
• Lead and manage Guest Services operations to uphold service standards.
• Address guest concerns promptly and coordinate with teams to create memorable experiences.
• Maintain knowledge of local Austin offerings to inform and assist guests.
• Foster relationships with partners and vendors to ensure quality service.
• Support valet and related operations to ensure smooth arrivals and departures.

Skills

Customer service

Multitasking

English proficiency

Professional appearance

Education

Bachelor degree (asset)

Tools

Microsoft Office

Job description

Fairmont Austin seeks a guest services professional to deliver exceptional service at a luxury property in the heart of Austin. You will assist guests, manage front desk operations, and collaborate with various departments to ensure memorable stays.

The role requires a polished appearance, strong English communication, and the ability to multitask in a busy environment. Join us to grow within a premier hospitality brand and deliver outstanding guest experiences.