Assistant Front Office Manager: Elevate Guest Experience

Grand Hyatt; Washington (District of Columbia); On-site; USD 59,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Retirement Savings Plan

Life insurance

Job summary

Grand Hyatt Washington is seeking an Assistant Front Office Manager to oversee guest services and front office colleagues, ensuring top-notch guest care and brand standards.

You will train staff, manage scheduling and payroll, monitor systems, analyze guest feedback, control labor costs, and collaborate with other departments to maximize revenues and guest satisfaction. Salary range: $58,800–$66,100 depending on experience.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Minimum of one year previous front office supervisory experience preferred.
• Ability to work a flexible schedule any day of the week including nights and weekends.
• Ability to handle cash responsibly and accurately.

Responsibilities

• Ensure efficient guest registration, check-out, guest service and telephone service with brand standards.
• Train and develop colleagues, payroll, scheduling, recognition, and coaching.
• Monitor front office systems and equipment to ensure optimum performance.
• Track guest satisfaction surveys and maximize usage of the guest response tracking system.
• Provide training for entry level colleagues and supervisors.
• Develop and implement controls for expense management.
• Utilize labor management tools to schedule and control labor costs.
• Resolve problems and foster open communication amongst the team.
• Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction.
• Assist in daily maintenance of room inventory status to achieve optimal revenues and guest experiences.
• Anticipate and resolve guest concerns.
• Manage additional revenue generating opportunities.

Skills

Customer service

Verbal & written communication

Front office supervision

Flexible schedule

Cash handling

Job description

Grand Hyatt Washington is seeking an Assistant Front Office Manager to oversee guest services and front office colleagues, ensuring top-notch guest care and brand standards.

You will train staff, manage scheduling and payroll, monitor systems, analyze guest feedback, control labor costs, and collaborate with other departments to maximize revenues and guest satisfaction. Salary range: $58,800–$66,100 depending on experience.