Assistant Front Office Manager - Lead Guest Services

Hyatt Hotels Corporation; Seattle (WA); On-site; USD 80,000 - 97,000; Full time

Benefits offered by this job

Medical & Vision insurance

Dental Insurance

401(k) & Retirement Savings Plan (RSP)

Basic Life Insurance

Short Term Disability Insurance

New Child Leave & Adoption Assistance

Paid Time Off

Vacation Time

Tuition Reimbursement

Job summary

Hyatt Hotels Corporation seeks an Assistant Front Office Manager for the Grand Hyatt Seattle. You will lead the front desk team, train staff, coordinate across departments, and schedule shifts. You will respond swiftly to guest requests and ensure satisfaction, reporting to the Front Office Manager.

The salary range for this position is $80,170 to $96,900 annually, with a budget range of $80,170 to $84,000. Compensation is based on experience, qualifications, and education.

Qualifications

• Experience leading front desk teams and guest service operations.
• Strong verbal and written communication abilities.
• Proven ability to train staff, coordinate inter-department communication and scheduling.
• Experience in a hotel front office environment is preferred.

Responsibilities

• Lead the front desk operation including staff training, inter-department communications and scheduling.
• Respond to guest requests and concerns promptly to ensure guest satisfaction.
• Report to the Front Office Manager and support colleagues in the Front Office team.

Skills

Interpersonal skills

Customer service mindset

Communication skills

Front office supervisory experience

Flexible schedule

Attention to detail

Stamina

Customer service experience

Hotel industry experience

Job description

Hyatt Hotels Corporation seeks an Assistant Front Office Manager for the Grand Hyatt Seattle. You will lead the front desk team, train staff, coordinate across departments, and schedule shifts. You will respond swiftly to guest requests and ensure satisfaction, reporting to the Front Office Manager.

The salary range for this position is $80,170 to $96,900 annually, with a budget range of $80,170 to $84,000. Compensation is based on experience, qualifications, and education.