Assistant Front Office Manager

Grand Hyatt; Washington (District of Columbia); On-site; USD 59,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Retirement Savings Plan

Life insurance

Job summary

Grand Hyatt Washington is seeking an Assistant Front Office Manager to oversee guest services and front office colleagues, ensuring top-notch guest care and brand standards.

You will train staff, manage scheduling and payroll, monitor systems, analyze guest feedback, control labor costs, and collaborate with other departments to maximize revenues and guest satisfaction. Salary range: $58,800–$66,100 depending on experience.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Minimum of one year previous front office supervisory experience preferred.
• Ability to work a flexible schedule any day of the week including nights and weekends.
• Ability to handle cash responsibly and accurately.

Responsibilities

• Ensure efficient guest registration, check-out, guest service and telephone service with brand standards.
• Train and develop colleagues, payroll, scheduling, recognition, and coaching.
• Monitor front office systems and equipment to ensure optimum performance.
• Track guest satisfaction surveys and maximize usage of the guest response tracking system.
• Provide training for entry level colleagues and supervisors.
• Develop and implement controls for expense management.
• Utilize labor management tools to schedule and control labor costs.
• Resolve problems and foster open communication amongst the team.
• Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction.
• Assist in daily maintenance of room inventory status to achieve optimal revenues and guest experiences.
• Anticipate and resolve guest concerns.
• Manage additional revenue generating opportunities.

Skills

Customer service

Verbal & written communication

Front office supervision

Flexible schedule

Cash handling

Job description

Organization- Grand Hyatt Washington

Join us for this incredible opportunity at the 902-room Grand Hyatt Washington hotel. Not only will you be part of a talented Front Office and Rooms team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!

The Assistant Front Office Manager will have oversight over colleagues and guests, ensuring high levels of customer satisfaction and care.

Responsibilities will include:

• Ensuring efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
• Training and development of colleagues, payroll, scheduling, recognition, and coaching.
• Monitoring and maintaining the front office systems and equipment to ensure their optimum performance.
• Tracking guest satisfaction surveys and maximizing usage of the guest response tracking system.
• Providing training for entry level colleagues and supervisors.
• Developing and implementing controls for expense management.
• Utilizing labor management tools to schedule and control labor costs.
• Resolving problems and fostering open communication amongst the team.
• Coordinating activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Assisting in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest experiences.
• Anticipating and resolving guest concerns.
• Manage additional revenue generating opportunities.
• Performing any other job-related duties as assigned.

The salary range for this position is $58,800 to $66,100 (commensurate with experience).

Benefits available with this position include:

• Medical / Dental / Vision insurance
• 401k
• Retirement Savings Plan (RSP)
• Basic Life insurance
• Paid vacation, sick days, new child leave, and holidays
• Paid family bonding time and adoption assistance

Additional perks include:

• Free room nights after 90 days, discounted and friends & family room rates immediately
• Tuition reimbursement
• Free meal during the workday
• Employee Stock Purchase Plan
• Discounts at various retailers
• Growth potential locally and throughout the country

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Minimum of one year previous front office supervisory experience preferred
• Ability to work a flexible schedule any day of the week including nights and weekends
• Ability to handle cash responsibly and accurately