Front Office | Assistant Front Office Manager

Hyatt Hotels Corporation; Seattle (WA); On-site; USD 80,000 - 97,000; Full time

Benefits offered by this job

Medical & Vision insurance

Dental Insurance

401(k) & Retirement Savings Plan (RSP)

Basic Life Insurance

Short Term Disability Insurance

New Child Leave & Adoption Assistance

Paid Time Off

Vacation Time

Tuition Reimbursement

Job summary

Hyatt Hotels Corporation seeks an Assistant Front Office Manager for the Grand Hyatt Seattle. You will lead the front desk team, train staff, coordinate across departments, and schedule shifts. You will respond swiftly to guest requests and ensure satisfaction, reporting to the Front Office Manager.

The salary range for this position is $80,170 to $96,900 annually, with a budget range of $80,170 to $84,000. Compensation is based on experience, qualifications, and education.

Qualifications

• Experience leading front desk teams and guest service operations.
• Strong verbal and written communication abilities.
• Proven ability to train staff, coordinate inter-department communication and scheduling.
• Experience in a hotel front office environment is preferred.

Responsibilities

• Lead the front desk operation including staff training, inter-department communications and scheduling.
• Respond to guest requests and concerns promptly to ensure guest satisfaction.
• Report to the Front Office Manager and support colleagues in the Front Office team.

Skills

Interpersonal skills

Customer service mindset

Communication skills

Front office supervisory experience

Flexible schedule

Attention to detail

Stamina

Customer service experience

Hotel industry experience

Job description

Summary

Are you ready to take the next step in your hospitality career? We invite you to explore the amazing opportunity to join our Front Office leadership team at the Grand Hyatt Seattle as our Assistant Front Office Manager!

As a Great Place to Work in the U.S. for thirteen years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.

The Assistant Front Office Manager is a leader of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Assistant Front Office Manager should possess strong communication skills and leadership abilities. In addition to assisting and supporting the colleagues of the Front Office team, this position will respond quickly to guest requests and/or concerns in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This leader reports to the Front Office Manager.

The salary range for this position is $80,170 to $96,900 annually. The anticipated budget for this position ranges from $80,170 to $84,000. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications, and education.

As a colleague, we have you covered with awesome benefits and perks!

Benefits

• Medical & Vision insurance for you and your dependents
• Dental Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off
• Vacation Time
• • 10 days (80 hours) earned upon completing 1-4 years of service
  • 15 days (120 hours) earned upon completing 5-9 years of service
  • 20 days (160 hours) earned upon completing 10+ years of service
  • (2) Floating Holidays per year
  • (6) Paid Holidays per year
  • Compassionate Leave
  • Jury Duty Leave
  • Seattle Paid Sick & Safe Time
  • Extended Illness Days - unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year

Perks

• Employee Assistance Program
• Free Uniforms and Cleaning of your Uniform
• Discounted parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition Reimbursement
• ORCA Pass subsidy

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,500 properties worldwide.

View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.

Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• A true desire to satisfy the needs of others
• Refined verbal and written communication skills.
• Minimum of one year previous front office supervisory experience preferred.
• Open availability - ability to work mornings, evenings, weekends and holidays
• Great and thorough attention to detail
• Ability to stand long periods of time
• Previous customer service experience preferred
• Previous hotel background preferred