Luxury Front Office Guest Experience Supervisor

1 Hotels Group; Town of Florida (NY); On-site; USD 27,000 - 39,000; Full time

Job summary

1 Hotels South Beach is seeking a Guest Experience Supervisor to lead a service-driven front office team, ensuring warm, personalized stays and flawless guest interactions. You will coordinate daily operations, mentor colleagues, and uphold the 1 Hotels brand standards to deliver exceptional hospitality for guests arriving from around the world.

The role requires strong English communication, leadership in a luxury setting, and flexibility to cover a 24-hour operation with days, evenings,

Qualifications

• A post-secondary diploma or degree in Hospitality Management or related field preferred.
• 1–3 years experience in Rooms Division, preferably Front Office, at a luxury hotel.
• Strong English communication, both verbal and written.

Responsibilities

• Lead and inspire a guest service team to deliver exceptional experiences.
• Support day-to-day hotel operations in line with brand standards.
• Maintain high product and service quality to ensure guest satisfaction.

Skills

Guest service

Leadership

Communication

Front Office knowledge

Education

Hospitality management degree

Job description

1 Hotels South Beach is seeking a Guest Experience Supervisor to lead a service-driven front office team, ensuring warm, personalized stays and flawless guest interactions. You will coordinate daily operations, mentor colleagues, and uphold the 1 Hotels brand standards to deliver exceptional hospitality for guests arriving from around the world.

The role requires strong English communication, leadership in a luxury setting, and flexibility to cover a 24-hour operation with days, evenings,