Assistant Front Office Leader – Guest Experience

Loews Hotels & Co; Miami Beach (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

Loews Miami Beach Hotel in South Beach is seeking an experienced Assistant Front Office Manager to lead the guest services team with confidence and care, ensuring every interaction reflects Loews Hotels' commitment to excellence.

As the face of front desk operations, you'll champion service standards, mentor staff, oversee payroll and scheduling, monitor guest feedback and collaborate with housekeeping to meet guest preferences, while maintaining high standards of professionalism and guest

Qualifications

• Bachelor's degree or equivalent hospitality experience.
• Minimum 2 years guest service experience in hotel hospitality.
• Minimum 1 year in a guest service leadership role.
• Experience with Property Management System (Opera) preferred.
• Knowledge of budgeting, forecasting and financial analysis in a hotel.
• Ability to stand for long periods.

Responsibilities

• Oversee daily operations of Front Office, ensuring smooth service delivery.
• Lead and mentor team to maintain high performance and service standards.
• Manage payroll processes, scheduling, and time-off approvals.
• Monitor guest feedback and implement strategies to boost satisfaction and loyalty.
• Coordinate room allocations with housekeeping to meet guest preferences.
• Deliver training programs to support team growth and excellence.
• Serve as primary contact for internal and external inquiries.
• Maintain financial records and payment processing accuracy.

Skills

Guest Services Leadership

Team Leadership

Communication

Operational Excellence

Payroll Management

Education

Bachelor's Degree or relevant work experience

Tools

Opera PMS

Job description

Loews Miami Beach Hotel in South Beach is seeking an experienced Assistant Front Office Manager to lead the guest services team with confidence and care, ensuring every interaction reflects Loews Hotels' commitment to excellence.

As the face of front desk operations, you'll champion service standards, mentor staff, oversee payroll and scheduling, monitor guest feedback and collaborate with housekeeping to meet guest preferences, while maintaining high standards of professionalism and guest