Guest Experience Leader, Front Desk

Loews Hotels & Co; Miami Beach (FL); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) & company match

Paid sick days

Paid vacation

Tuition reimbursement

Team member hotel rates

Job summary

Loews Miami Beach Hotel seeks a professional Front Desk Agent to oversee daily agent activities at the Front Desk and ensure team members adhere to the company standards while interacting with guests and handling requests to deliver a four-diamond experience.

You will provide training and feedback to Front Desk staff, manage inventory with the purchasing department, coordinate the quality and safety of front office operations, monitor occupancy flow, and maintain open communication with other

Qualifications

• Two years' experience as Front Desk Agent at a comparable quality property.
• Excellent communication skills - oral and written.
• Excellent guest service skills.
• Knowledge of computer programs utilized in property management.
• Ability to work a flexible schedule, including weekends and holidays.
• Bachelor Degree in Hospitality Management or related field, or exceptionally strong technical and service skills.

Responsibilities

• Oversees daily agent activities at the Front Desk and ensures team members adhere to standards.
• Interacts with the guest and handles all guest requests.
• Provides feedback and training to Front Desk Agents.
• Understands the needs of customers and improves processes by listening to team and guests.
• Responsible for inventory levels and works with purchasing department.
• Coordinates the quality, efficiency, and safe operations of the Front Office.
• Ensures open lines of communication with other departments and maintains high service levels.

Skills

Communication skills

Guest service

Flexibility

Education

Bachelor Degree in Hospitality Management or related field

Tools

Property management software

Job description

Loews Miami Beach Hotel seeks a professional Front Desk Agent to oversee daily agent activities at the Front Desk and ensure team members adhere to the company standards while interacting with guests and handling requests to deliver a four-diamond experience.

You will provide training and feedback to Front Desk staff, manage inventory with the purchasing department, coordinate the quality and safety of front office operations, monitor occupancy flow, and maintain open communication with other