Front Office Experience Leader: Guest Service & Operations

Loews Hotels & Co; Orlando (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Free meal per shift

Free theme park access

Training & Development opportunities

Tuition Reimbursement

Job summary

Loews Hotels & Co in Orlando seeks an experienced Assistant Front Office Manager to lead and supervise our guest services team. You will drive exceptional service at the front desk and concierge, ensuring smooth daily operations and a high standard of guest satisfaction.

The role requires leadership, strong communication, and the ability to manage payroll, schedules, and performance. This position offers growth within a dynamic team and a welcoming culture at Loews Hotels & Co.

Qualifications

• Two years’ experience in guest services and/or housekeeping.
• One year of supervisory experience in hospitality; a B.S. in Hospitality with a leadership development background is preferred.
• Proficiency in Microsoft Office and ability to learn Property Management Systems.

Responsibilities

• Manage daily operations of the Front Office Team.
• Lead and deliver exceptional guest experiences.
• Supervise the guest services team to maintain high performance and service standards.
• Oversee payroll services for team members, including scheduling and time-off approvals.
• Monitor guest feedback and develop strategies to increase loyalty and satisfaction.
• Coordinate with housekeeping on room allocations and guest preferences.
• Implement training programs and mentor staff for growth.
• Serve as primary contact for internal and external inquiries.
• Prepare management reports on operations and guest feedback.

Skills

Guest services

Supervisory experience

Leadership

English communication

Education

B.S. in Hospitality

Tools

Microsoft Office

Property Management Systems

Opera

HOTSOS

Medallia

Job description

Loews Hotels & Co in Orlando seeks an experienced Assistant Front Office Manager to lead and supervise our guest services team. You will drive exceptional service at the front desk and concierge, ensuring smooth daily operations and a high standard of guest satisfaction.

The role requires leadership, strong communication, and the ability to manage payroll, schedules, and performance. This position offers growth within a dynamic team and a welcoming culture at Loews Hotels & Co.