Front Office Manager — Guest Experience Leader

Sonesta Hotels International Corporation; Miami Beach (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account with Company H

401(k) Retirement Plan with Company

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels is seeking a Front Office Manager in Miami Beach to lead daily Front Office operations, including Front Desk, Bell Services, and lobby experiences, while guiding a team to deliver exceptional guest experiences.

You will collaborate with Housekeeping, Engineering, F&B, and Revenue teams to maintain high guest satisfaction and operational excellence, with a strong focus on staff development and guest engagement.

Qualifications

• Bachelor's degree in Hospitality Management, Business, or related field preferred.
• 3+ years of Front Office, hotel operations, guest services, or leadership experience preferred.
• Supervisory or management experience in hotels or hospitality preferred.
• Strong knowledge of Front Desk operations, PMS systems, reservations, and room inventory management.
• Excellent communication, leadership, conflict resolution, and customer service skills.
• Ability to multitask in a fast-paced hospitality environment.
• Flexible availability including mornings, evenings, weekends, holidays, and on-call support.

Responsibilities

• Lead daily Front Office operations including Front Desk, Bell Services, Valet, and lobby experience management.
• Supervise, train, schedule, coach Front Desk Agents, Bell/Valet Staff, and guest services teams.
• Ensure guest satisfaction and efficient hotel operations.
• Monitor guest feedback, online reviews, and service recovery.
• Oversee room inventory management, reservations coordination, and upselling.
• Collaborate with Housekeeping, Engineering, F&B, Revenue Management, and leadership teams.
• Support hiring, onboarding, engagement, and team development.

Skills

Customer service

Leadership

Communication

Conflict resolution

Multitasking

Education

Bachelor's degree in Hospitality Management, Business, or related field

Tools

PMS systems

Reservations systems

Job description

Sonesta International Hotels is seeking a Front Office Manager in Miami Beach to lead daily Front Office operations, including Front Desk, Bell Services, and lobby experiences, while guiding a team to deliver exceptional guest experiences.

You will collaborate with Housekeeping, Engineering, F&B, and Revenue teams to maintain high guest satisfaction and operational excellence, with a strong focus on staff development and guest engagement.