Front Office Agent

Loews Hotels, LLC.; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) & company match

Paid sick days, vacation, holidays

Job summary

Loews Miami Beach Hotel is seeking a friendly Front Office Agent to welcome guests, check them in/out, and provide information on local attractions and hotel services.

You'll handle guest requests, process payments, uphold service standards, and collaborate with the team to ensure a memorable stay. Prior guest services experience is preferred, with flexibility to work weekends, evenings, and holidays.

Qualifications

• Minimum 1 year guest service experience in hotel/hospitality preferred.
• Experience with Property Management System (Opera) preferred.
• Ability to stand/walk for long periods.
• Willingness to work weekends, evenings, and holidays.

Responsibilities

• Greets and registers guests in a friendly, professional manner and assists with check-in/check-out.
• Obtains payment information and processes charges accurately.
• Provides information about rooms, amenities, and hotel facilities; promotes local attractions.
• Handles guest requests and inquiries with professionalism; communicates with departments as needed.
• Maintains lobby and front desk area appearance and organization.

Skills

Guest services

Communication

Team player

Customer service

Tools

Opera PMS

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and Belonging

You'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role – from Guest Services to Finance, Culinary to IT – offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For

We are seeking a friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.

Who You Are

• A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members.
• Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.
• An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.
• Proactive with the ability to handle various tasks and adjust to changing situations.
• Veterans and military spouses are encouraged to apply.

What You’ll Do

• Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests.
• Obtains necessary credit and payment information from the guest.
• Sells rooms in accordance with Front Desk sales strategies.
• Ensures knowledge of all banquet event orders and resumes of upcoming groups and events.
• Provides detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries.
• Provides detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs.
• Monitors, communicates, and responds to guest feedback to enhance service quality.
• Develops and maintains resources and contacts to ensure that hotel guests receive up-to-date information on a broad variety of activities and events.
• Maintains overall cleanliness and appearance of the Front Desk and lobby area, including temperature, lighting, and music.
• Performs check-out and cash handling activities in accordance with all hotel cash handling policies and procedures.
• Handles emergencies with professionalism while ensuring the safety and security of guests and staff.
• Performs additional duties as assigned.

Your Qualifications

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evenings, holidays as necessary/required.