Front Desk Manager

Loews Hotels, LLC.; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Tuition reimbursement

Employee meals

Job summary

Loews Miami Beach Hotel is seeking a Front Desk Leader to oversee daily agent activities at the Front Desk and ensure team members uphold the brand standards.

You will interact with guests, handle requests, train staff, and coordinate front office operations to deliver a four-diamond level experience and maintain staffing and payroll within forecasted budgets. This role requires excellent communication and a passion for hospitality.

Qualifications

• Excellent communication skills, oral and written.
• Excellent guest service skills.
• Knowledge of property management software used in hospitality.
• Able to work a flexible schedule, including weekends and holidays.
• Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills.
• Minimum two years' experience as Front Desk Agent at a comparable property.

Responsibilities

• Oversees daily agent activities at the Front Desk and ensures team members adhere to company standards.
• Interacts with guests and handles all guest requests.
• Provides a four-diamond level experience by exceeding guest expectations.
• Supports the Front Desk Agents by providing feedback and training.
• Understands guest needs and improves processes by listening to team and guests.
• Coordinates inventory and works with purchasing.
• Coordinates the quality, efficiency, and safe operations of the Front Office.
• Ensures smooth flow of arrival and departure guest traffic.
• Maintains communication with other departments and attends required meetings.
• Oversees supervision and assigns tasks to maximize performance.
• Conducts regular meetings and training.
• Handles inquiries and resolves complaints to ensure total guest satisfaction.

Skills

Excellent communication

Guest service

PMS knowledge

Flexible schedule

Hospitality awareness

Education

Bachelor Degree in Hospitality Management or related field

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Cafe while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

Job Specific

• Oversees daily agent activities at the Front Desk and ensures all Team Members are adhering to the company standards.
• Interacts with the guest and handles all guest requests.
• Provides a four diamonds and more experience by focusing on exceeding guest expectations.
• Supports the Front Desk Agents by providing constant feedback and training.
• Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers.
• Responsible for controlling the inventory levels and works closely with the purchasing department.
• Coordinates the quality, efficiency, and safe operations of the Front Office department.
• Ensures safe and efficient flow of traffic of arriving and departing guests.
• Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service.
• Maintains open lines communication with other departments
• Interacts frequently with guests to ensure satisfaction with services
• Attends all required meetings for position
• Oversees supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly professional manner at all times
• Conducts regularly scheduled meetings and training as required
• Answers guest inquiries and resolves complaints, taking all appropriate action to ensure total guest satisfaction
• Ensures that all requests are handled promptly, accurately, and with utmost courtesy
• Reviews/maintains daily payroll report/records for overnight team, maintaining labor costs within forecasted budgetary guidelines
• Ensures that all daily and group reports are distributed to appropriate parties
• Other duties as assigned

General

• Maintains clean and excellent condition of Back Office area and equipment
• Maintains proper stock of all supplies in Back Office Area
• Executes emergency procedures in accordance with hotel standards
• Notifies appropriate individuals and departments of any problems or unusual matters of significance
• Attends all appropriate hotel meetings and training sessions
• Is polite, friendly, and helpful to guests, employees, and management
• Promotes and applies teamwork skills at all times
• Complies with all hotel standards, policies, and rules
• Complies with safety regulations and procedures
• Remains current on hotel information and changes

Qualifications

• Excellent communication skills - oral and written
• Excellent guest service skills
• Knowledge of computer programs utilized in property management
• Able to work a flexible schedule, including weekends and holidays
• Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills
• Minimum two years' experience as Front Desk Agent at a comparable quality property