Front Office Supervisor: Lead Guest Experience

Loews Hotels & Co; Coral Gables (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid sick days

Paid vacation

Holidays

Bereavement leave

Pet bereavement

Training & development

Tuition reimbursement

Team member hotel rates

Other discounts

Subsidized parking

complimentary meals

Job summary

Loews Coral Gables Hotel is looking for a Front Office Supervisor to lead the guest services team at our AAA Four-Diamond property in Coral Gables. You will be the heartbeat of the front desk, ensuring every interaction reflects our commitment to exceptional hospitality and service excellence.

You will guide a team, oversee daily operations, mentor staff, and coordinate with housekeeping while managing guest expectations and feedback to drive satisfaction and loyalty.

Qualifications

• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with preceding Property Management System, Opera preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards.
• Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty.
• Coordinate room assignments and collaborate with housekeeping to meet guest preferences.
• Design and deliver training programs that elevate team skills and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits, maintain accurate financial records, and analyze performance metrics.
• Prepare operational and guest experience reports for management review.

Skills

Guest service leadership

Front desk operations

Team mentoring

Budgeting

Opera PMS

Tools

Opera PMS

Job description

Loews Coral Gables Hotel is looking for a Front Office Supervisor to lead the guest services team at our AAA Four-Diamond property in Coral Gables. You will be the heartbeat of the front desk, ensuring every interaction reflects our commitment to exceptional hospitality and service excellence.

You will guide a team, oversee daily operations, mentor staff, and coordinate with housekeeping while managing guest expectations and feedback to drive satisfaction and loyalty.