Assistant Dept Manager - Train Staff, Elevate Service

Floor & Decor; Overland Park (KS); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision insurance

Paid vacation and holidays

Volunteer Time Off

Job summary

Floor & Decor in Overland Park, KS is seeking a dedicated trainer to develop Product Sales Specialists and ensure customers receive exceptional service and accurate product information.

You will deliver training, maintain certifications, guide merchandising and pricing, and promote the company’s sales philosophy while upholding safety and operational standards to enhance the customer experience. This is a full-time opportunity with growth potential.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience.
• Excellent verbal and written communication.

Responsibilities

• Lead and train Product Sales Specialists to deliver outstanding customer service.
• Ensure accurate product knowledge and merchandising.
• Provide direction on procedures and safety policies.
• Complete product specialist certifications and certificate programs.
• Manage stock, pricing, and showroom presentation.
• Greet customers and assist with product selections.
• Process transactions at checkout and handle refunds per guidelines.

Skills

Customer service

Sales knowledge

Communication

Multi-tasking

Training

Education

High School Diploma or GED

Job description

Floor & Decor in Overland Park, KS is seeking a dedicated trainer to develop Product Sales Specialists and ensure customers receive exceptional service and accurate product information.

You will deliver training, maintain certifications, guide merchandising and pricing, and promote the company’s sales philosophy while upholding safety and operational standards to enhance the customer experience. This is a full-time opportunity with growth potential.