Assistant Department Manager — Lead & Train Sales Specialists

Floor & Decor Holdings Inc.; Milpitas (CA); On-site; USD 31,000 - 49,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision

Paid vacation and holidays

Job summary

Floor & Decor Holdings Inc. in Milpitas, CA is hiring a Training & Development Specialist responsible for coaching Product Sales Specialists and ensuring customers receive exceptional service and product information.

You will lead certification courses, supervise merchandising and pricing, and help associates deliver a welcoming shopping experience while maintaining safety and company policies. This role offers a full-time schedule in-store with opportunities for advancement.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Provide direction to product sales specialists to ensure attentive customer service.
• Complete all product specialist certification courses.
• Demonstrate understanding of merchandise and installation.
• Manage merchandising, pricing and department organization.
• Communicate standard operating procedures to associates.
• Stock and tag displays as required.
• Assist customers with product questions and selections.
• Process transactions at checkout and handle refunds/exchanges.
• Present product demonstrations or 'how-to' classes to customers.

Skills

Customer service

Communication

Multi-tasking

Sales experience

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. in Milpitas, CA is hiring a Training & Development Specialist responsible for coaching Product Sales Specialists and ensuring customers receive exceptional service and product information.

You will lead certification courses, supervise merchandising and pricing, and help associates deliver a welcoming shopping experience while maintaining safety and company policies. This role offers a full-time schedule in-store with opportunities for advancement.