Assistant Department Manager: Lead Store Ops & Service

Floor & Decor Holdings Inc.; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Floor & Decor Holdings Inc. in Nashville is seeking a Store Operations Lead to train Product Sales Specialists and ensure a positive customer experience through expert product knowledge and service.

You will support opening and closing procedures, lead safety and loss-prevention initiatives, and supervise cash handling and merchandising. This role blends leadership with hands-on store duties in a dynamic retail setting.

Qualifications

• High School Diploma or GED plus 1 year of customer service/sales experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment with urgency.

Responsibilities

• Lead and train Product Sales Specialists to deliver exceptional customer service.
• Open and close the store and assist with managerial duties.
• Oversee audits, markdown approvals, overrides, and cash office functions.
• Maintain store presentation and merchandising standards.
• Conduct safety checks, equipment inspections, and lift safety practices.
• Lead morning huddles, drive Power Hours, and supervise CARE management.
• Ensure loss prevention and risk management compliance.
• Assist customers with product questions and purchases; process POS transactions and returns.

Skills

Customer service

Communication

Independent judgment

Adaptability

Education

High School Diploma or GED

Tools

POS system

Job description

Floor & Decor Holdings Inc. in Nashville is seeking a Store Operations Lead to train Product Sales Specialists and ensure a positive customer experience through expert product knowledge and service.

You will support opening and closing procedures, lead safety and loss-prevention initiatives, and supervise cash handling and merchandising. This role blends leadership with hands-on store duties in a dynamic retail setting.