Assistant Department Manager – Training & Merchandising Lead

Floor & Decor Holdings Inc.; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus opportunities

Career advancement

Relocation opportunities across the US

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Paid vacation

Job summary

Floor & Decor is seeking a Customer Service and Sales Training Coordinator in Memphis to develop Product Sales Specialists and ensure customers receive exceptional service and product information.

You will train staff, oversee merchandising, pricing, and showroom presentation, and ensure safe procedures while guiding customers through purchases. The role emphasizes teamwork, strong communication, and the ability to thrive in a fast-paced retail environment.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Lead and train Product Sales Specialists to deliver exceptional customer service.
• Ensure accurate merchandising, pricing and showroom presentation.
• Complete product specialist certification courses and knowledge of merchandise.

Skills

Communication skills

Multi-tasking

Fast-paced environment

Education

High School Diploma or GED

Job description

Floor & Decor is seeking a Customer Service and Sales Training Coordinator in Memphis to develop Product Sales Specialists and ensure customers receive exceptional service and product information.

You will train staff, oversee merchandising, pricing, and showroom presentation, and ensure safe procedures while guiding customers through purchases. The role emphasizes teamwork, strong communication, and the ability to thrive in a fast-paced retail environment.