Assistant Community Manager: Resident Experience & Growth

Hrpliving; Huntsville (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Monthly leasing commissions

Quarterly performance bonuses

Paid Time Off

Dental insurance

Job summary

Hawthorne Residential Partners is seeking an Assistant Community Manager for our Huntsville, AL community. You will support the Community Manager with leasing, resident relations, and financial tasks such as rent collection and renewals to keep operations running smoothly.

Partnering closely with the Community Manager, you’ll lead by example, resolve resident concerns, and empower the team through clear communication and organizational skills. CALP a plus; valid driver's license required.

Qualifications

• High School diploma or GED equivalent.
• Two years of property management experience is preferred.
• Six months previous assistant community manager experience is preferred.
• Valid Driver's License.
• A CALP Accreditation is a plus.

Responsibilities

• Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process.
• Identify prospect needs, showcase available homes, and invite them to join the community.
• Ensure lease applications, renewals, and related documents are completed accurately and on time.
• Meet occupancy goals through strong leasing performance and resident retention.
• Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement.
• Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented.
• Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing.
• Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed.
• Conduct regular ledger reviews to verify billing, payment applications, and account accuracy.
• Assist with financial reporting and documentation for Community Manager and regional leadership.
• Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum.
• Support a positive and productive work environment through clear communication and goal-setting.
• Help prioritize daily tasks to ensure smooth operations and exceptional resident service.
• Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through.

Education

High School or GED

Job description

Hawthorne Residential Partners is seeking an Assistant Community Manager for our Huntsville, AL community. You will support the Community Manager with leasing, resident relations, and financial tasks such as rent collection and renewals to keep operations running smoothly.

Partnering closely with the Community Manager, you’ll lead by example, resolve resident concerns, and empower the team through clear communication and organizational skills. CALP a plus; valid driver's license required.