Assistant Community Manager — Grow into Leadership

Hrpliving; Greensboro (NC); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Free Dental Insurance

401k Retirement Match Program

Paid Time Off including your birthday

Job summary

Hawthorne Residential Partners is seeking an Assistant Community Manager to support leasing, resident relations, and financial tasks at our award-winning apartment communities. You will collaborate with the Community Manager, lead by example, and help ensure a thriving, welcoming environment for residents and staff.

Responsibilities include tours, processing applications and renewals, achieving occupancy goals, managing social content, and maintaining a pristine office and amenity areas.

Qualifications

• High School or GED equivalent.
• Two years of property management experience is preferred.
• Six months previous assistant community manager experience is preferred.
• A CALP accreditation is a plus.
• Valid Driver's License is required.

Responsibilities

• Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process.
• Identify prospect needs, showcase available homes, and invite them to join the community.
• Ensure lease applications, renewals, and related documents are completed accurately and on time.
• Meet occupancy goals through strong leasing performance and resident retention.
• Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement.
• Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented.
• Oversee rent collection, check scanning, and payment posting to ensure timely processing.
• Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed.
• Conduct regular ledger reviews to verify billing, payment applications, and account accuracy.
• Assist with financial reporting and documentation for Community Manager and regional leadership.
• Step into a leadership role in the absence of the Community Manager.
• Support a positive and productive work environment through clear communication and goal-setting.
• Help prioritize daily tasks to ensure smooth operations and exceptional resident service.
• Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through.

Skills

Positive Attitude

Financial Understanding

Conflict Resolution

People Service & Customer-Focused

Problem-solving

Education

High School or GED equivalent

Two years of property management experience

Six months assistant community manager experience

CALP accreditation (plus)

Job description

Hawthorne Residential Partners is seeking an Assistant Community Manager to support leasing, resident relations, and financial tasks at our award-winning apartment communities. You will collaborate with the Community Manager, lead by example, and help ensure a thriving, welcoming environment for residents and staff.

Responsibilities include tours, processing applications and renewals, achieving occupancy goals, managing social content, and maintaining a pristine office and amenity areas.