Assistant Community Manager — Leasing, Compliance & Operations

The Community Builders, Inc.; Worcester (MA); On-site; USD 60,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays

HSA contributions

Life & Disability Insurance

401(k) retirement plan with company 0%

Commuter/parking FSA

Employee Assistance Program

Job summary

The Community Builders, Inc. is seeking an Assistant Community Manager in Worcester, MA to oversee leasing, compliance, and resident services. This role emphasizes operations and meeting compliance goals while sustaining high occupancy and customer satisfaction.

You will work under the Community Manager, handling certifications, rent processing, and tenant relations to support a high-quality living experience for residents.

Qualifications

• College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.
• 2+ years of experience in Property Management, Hotel, Hospitality or Retail required.
• Industry designations (COS, LIHTC, ARM®, etc.) preferred.
• Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required.
• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
• Proven Excellent Customer Service skills required.

Responsibilities

• Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues.
• Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal.
• Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports.
• Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements.
• Keeps informed of market conditions and update competitive market analysis quarterly.
• Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers.
• Monitors rent balances, collects rents, and sends out late or quit notices as required.

Skills

Leasing

Compliance

Customer service

Microsoft Word

Excel

Outlook

Yardi

Team coordination

Education

College degree

COS designation

LIHTC designation

ARM designation

Tools

Yardi

MS Office

Job description

The Community Builders, Inc. is seeking an Assistant Community Manager in Worcester, MA to oversee leasing, compliance, and resident services. This role emphasizes operations and meeting compliance goals while sustaining high occupancy and customer satisfaction.

You will work under the Community Manager, handling certifications, rent processing, and tenant relations to support a high-quality living experience for residents.