Assistant Community Manager — Finance & Resident Experience

Greystar; Ellicott City (MD); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Competitive benefits package (medical,

401(k) with company match

Paid time off

Housing discount

Parental leave

Job summary

Greystar is seeking an Assistant Community Manager to support daily financial operations, rent collection, and reporting for our apartment community. The role uses Yardi/OneSite/Entrata to record transactions, generate reports, and ensure data integrity.

You will assist in the leasing and marketing process when needed, communicate with residents on balances, and help manage owner relations while maintaining high service standards and ensuring compliance with company policies.

Qualifications

• Bachelor’s degree in Business Management, Communications, or related field from an accredited college or university.
• 1–3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day‑to‑day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
• Excellent written and verbal communication skills.
• Detail‑oriented and self‑motivated with the ability to work independently and as a collaborative member of a team.

Responsibilities

• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
• Operates the property management software (Yardi/OneSite) and completes transactions by entering all required fields correctly and by completing updates and back‑ups to ensure the integrity of the system.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
• Processes resident move‑outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Acts as the on‑site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make‑ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.
• May assist and/or support leasing and marketing efforts by greeting prospective residents, gathering information about the prospect via the Guest Card, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification.

Skills

Rent collection

Financial reporting

Communication skills

Detail-oriented

Independent work

Education

Bachelor's degree in Business Management

Bachelor's degree in Communications

Tools

Yardi

OneSite

Entrata

Job description

Greystar is seeking an Assistant Community Manager to support daily financial operations, rent collection, and reporting for our apartment community. The role uses Yardi/OneSite/Entrata to record transactions, generate reports, and ensure data integrity.

You will assist in the leasing and marketing process when needed, communicate with residents on balances, and help manage owner relations while maintaining high service standards and ensuring compliance with company policies.