Assistant Branch Manager: Sales & Customer Experience Lead

Citizens; Feeding Hills (MA); Sur place; USD 41 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Résumé du poste

Citizens in Massachusetts seeks an Assistant Branch Manager to support daily branch operations, coach a team, and help meet sales targets while delivering outstanding customer experiences. You will report to the Branch Manager, collaborate across locations, and help implement standardized processes to ensure efficiency.

The role emphasizes financial acumen, risk awareness, and community engagement through partnerships.

Qualifications

• High School diploma or equivalent required.
• 2+ years of sales experience in Retail or Branch Banking environment.
• Proven ability to coach and develop others to drive sales results and operational excellence in a high-volume branch environment.
• Successful record of driving an exceptional customer experience validated through customer satisfaction surveys.
• Strong financial, risk and business acumen including experience interpreting reports to drive productivity.
• Strong organizational skills including the ability to manage multiple responsibilities to prioritize and delegate while delivering results.
• Strong interpersonal skills including ability to build customer-base by approaching and establishing dialogue with customers.
• Maintain an active role through partnerships with community and civic organizations.
• Ability to travel, as needed, to required trainings and/or other branch locations.
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Associate’s or Bachelor’s degree preferred.

Responsabilités

• Oversee and support daily branch activities of multiple branch locations.
• Coach and develop team to achieve sales goals and deliver exceptional customer experiences.
• Collaborate with Branch Manager to translate business priorities into actionable goals.
• Supervise branch operations in the BM’s absence and implement consistent processes.
• Engage with the local community to build new customer relationships and deepen existing ones.

Connaissances

Sales experience

Coaching & development

Customer experience

Financial acumen

Organizational skills

Interpersonal skills

Travel readiness

Compliance awareness (SAFE Act)

Community partnerships

Formation

High School diploma or equivalent

Associate’s or Bachelor’s degree preferred

Description du poste

Citizens in Massachusetts seeks an Assistant Branch Manager to support daily branch operations, coach a team, and help meet sales targets while delivering outstanding customer experiences. You will report to the Branch Manager, collaborate across locations, and help implement standardized processes to ensure efficiency.

The role emphasizes financial acumen, risk awareness, and community engagement through partnerships.