Assistant Branch Manager — Drive Customer Service & Branch Ops

City of Boston Credit Union; Boston (MA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A financial services organization in Boston is seeking an Assistant Branch Manager to supervise branch operations, enhance member relationships, and ensure excellent customer service. Ideal candidates will have 3-5 years of banking experience, exceptional communication and customer service skills, and be detail-oriented. This role involves managing branch activities, providing banking services, and ensuring compliance with policies. Flexibility with work hours is required, and candidates must be able to travel between locations.

Qualifications

• 3-5 years of banking experience.
• Ability to maintain high level of confidentiality.
• High level of accountability, growth mindset, and teamwork.

Responsibilities

• Manage branch opening/closing and supervise personnel.
• Build member relationships and provide excellent customer service.
• Perform routine bank transactions accurately.

Skills

Exceptional customer service skills

Strong computer skills

Strong communication skills

Interpersonal skills

Sales skills

Detail-oriented

Efficient work habits

Education

High school diploma or equivalent

Job description

A financial services organization in Boston is seeking an Assistant Branch Manager to supervise branch operations, enhance member relationships, and ensure excellent customer service. Ideal candidates will have 3-5 years of banking experience, exceptional communication and customer service skills, and be detail-oriented. This role involves managing branch activities, providing banking services, and ensuring compliance with policies. Flexibility with work hours is required, and candidates must be able to travel between locations.