Assistant Branch Manager

Dieterich Bank; Chester (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Group Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

LTD Insurance

401(k) Plan

Profit Sharing

Discretionary Bonus

Paid Time Off

Volunteer Time Off

Job summary

Dieterich Bank is seeking an Assistant Branch Manager for our Chester branch. The role focuses on training front-line staff, addressing performance and compliance, and supporting branch performance. You will model superior service while ensuring adherence to bank policies and industry regulations.

Ideal candidates bring 1–2 years in customer service (banking a plus) and are prepared to travel to assist other branches as needed while maintaining confidentiality for customers and staff.

Qualifications

• 1-2 years of customer service experience; banking experience is a plus but not required.
• Ability to train staff and provide input to performance appraisals.
• Strong decision-making and adherence to bank policies and regulations.

Responsibilities

• Train front-line staff on tasks and standards.
• Contribute to performance appraisals for front-line staff.
• Make and communicate sound decisions based on bank policies.
• Ensure policies and procedures are followed and fraud risk is minimized.
• Support branch business development and community involvement.
• Recommend new products/services and process improvements.
• Ensure compliance with industry regulations and bank policies.
• Exercise good judgment to detect potential fraud.
• Foster a positive, respectful work culture.
• Manage multiple tasks and adapt to change under pressure.
• Assist Branch Manager in achieving performance goals.
• Provide staff coverage for other branches as needed, including travel.
• Maintain confidentiality of customer and employee information.

Skills

Customer service

Banking knowledge

Leadership potential

Education

Associates degree or equivalent

Job description

Dieterich Bank is looking for an Assistant Branch Manager to join our team at our Chester branch.

Assistant Branch Managers are the first line of assistance to the front-line retail banking staff. This position is responsible for building loyalty to the organization, training, and overseeing front-line tasks. Assistant Branch Managers are responsible for addressing compliance and task-related performance issues by offering assistance, retraining, and oversight as necessary. They gladly perform front-line duties as needed and in a manner that consistently models Dieterich Bank's standards of superior quality and service and are fully compliant with industry regulations.

About Us:

Dieterich Bank has approximately $1.5 billion in assets with 16 locations in South Central Illinois and the Metro East region, as well as a loan production office in South County, St. Louis. At Dieterich Bank, we’re not just about banking - we’re about building relationships and enhancing lives. Voted one of the best places to work in Illinois for eight consecutive years, we understand the importance of a fulfilling career that aligns with your values and commitments outside of work. That’s why we’re dedicated to providing a supportive, family-friendly environment where work‑life balance is more than just a phrase - it’s a reality.

Essential Duties:

1. Train employees on all front-line tasks.
2. Contribute to the performance appraisal process of front-line staff by providing input to the Branch Manager as needed.
3. Demonstrate the ability to independently make and communicate sound decisions based upon Bank policies, knowledge, and experience.
4. Verify that all policies and procedures are followed and that the risk of fraud is minimized.
5. Support the business development and community involvement of every Dieterich Bank representative in regard to staffing, coverage, etc.
6. Recommend new products/services, systems/policies, etc. to improve Bank performance.
7. Ensure that Bank policies and procedures as well as industry regulations are met.
8. Exercise good judgment and be alert to possible fraud.
9. Craft a culture that includes a positive work atmosphere of mutual respect.
10. Manage multiple tasks and respond to pressure and change with poise and confidence.
11. Support the Retail Banking Manager on reaching performance goals both individually and at the branch level.
12. Assist other branches as needed for staffing which may include travel.
13. Maintain confidentiality of customer and employee information.

Work Schedule:

This position requires 40 hours each week with a Saturday rotation based on the needs of the branch.

Education and Experience:

1. Associates degree preferred or an equivalent combination of education and/or experience.
2. Minimum of 1-2 years of experience in customer service with banking experience being a plus, but not required

Perks of the job:

• Group Health Insurance
• Group Dental & Vision Insurance
• Life, AD&D & LTD Insurance
• 401(k) Plan - Employer matching available
• Employee Assistance Program+
• Discretionary Profit Sharing Plan
• Discretionary Bonus Plan
• Profit Sharing Plan
• Paid Time Off (Holidays, sick time, personal time, and vacation)
• 8 hours of paid time volunteer with a charity of their choice.

Picture yourself coming to work every day in a place where you are doing great things for the people, businesses and causes in our community, and also for yourself. Interested in joining Dieterich Bank's Green Team?

Dieterich Bank is an EEO/AA/Vet/Disability Employer.