Personal Banker

Dieterich Bank; Waterloo (IL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Life Insurance

401(k) Plan

Employee Assistance Program

Profit Sharing

Discretionary Bonus

Paid Time Off

Volunteer Time

Job summary

Dieterich Bank is seeking a Retail Banker at the Waterloo Downtown branch. As a Personal Banker, you will be the face of the bank, helping customers achieve their financial goals while delivering exceptional service and building lasting relationships.

Join a community-focused organization with a strong emphasis on work-life balance and opportunities to grow within a multi-location Illinois network.

Qualifications

• 1-3 years of customer-facing service experience, preferably in banking.
• Strong communication and relationship-building skills.
• Proficiency with technology and digital banking tools.

Responsibilities

• Build strong customer relationships through outstanding service.
• Open and maintain customer accounts.
• Process deposits, withdrawals, loan payments, and check cashing.
• Assist customers with online and mobile banking.
• Address account maintenance requests and fraud inquiries.
• Identify needs and recommend products and services.
• Support branch operations and maintain policy compliance.

Skills

Customer service

Communication

Attention to detail

Teamwork

Technology skills

Education

Associate degree in Business or related field

Tools

Microsoft Office

Online banking

Mobile apps

Job description

Dieterich Bank | Waterloo, IL | Full-Time

Join the Green Team at Dieterich Bank

Dieterich Bank is seeking a Retail Banker to join our team at our Waterloo Downtown branch. As a Personal Banker, you will be the face of the bank, helping customers achieve their financial goals while delivering exceptional service and building lasting relationships.

At Dieterich Bank, we're more than a bank. We're a community-focused organization committed to building relationships, enhancing lives, and creating a workplace where employees can thrive. With approximately $1.5 billion in assets, 16 locations throughout South Central Illinois and the Metro East region, and a loan production office in South County, St. Louis, we continue to grow while maintaining our family-friendly culture.

Recognized as one of the Best Places to Work in Illinois for eight consecutive years, we offer a supportive environment where work-life balance is a priority.

What You'll Do

As a Personal Banker, you will:

• Build strong customer relationships through outstanding customer service
• Open and maintain customer accounts
• Process customer transactions, including deposits, withdrawals, loan payments, and check cashing
• Assist customers with online banking, mobile banking, and digital banking services
• Address account maintenance requests, including address changes and fraud-related inquiries
• Identify customer financial needs and recommend appropriate products and services
• Resolve customer concerns professionally and confidentially
• Support branch operations while contributing to a positive team environment
• Maintain accuracy and compliance with bank policies and procedures

Qualifications

Required:

• 1-3 years of customer-facing service experience, preferably in banking, retail, or financial services
• Excellent communication and relationship-building skills
• Strong attention to detail and organizational abilities
• Proficiency with technology, including Microsoft Office, online banking platforms, and mobile applications
• Ability to work collaboratively in a team environment
• Dependable attendance and flexibility to work rotating Saturdays
• Commitment to Dieterich Bank's core values of Integrity, Value, Service Excellence, and Teamwork

Preferred:

• Associate degree in Business or a related field
• Previous banking, teller, or retail banking experience

Schedule

• Full-time, up to 40 hours per week
• Branch hours generally between 8:00 AM and 5:00 PM
• Rotating Saturday schedule (minimum two Saturdays per month) between 9:00 AM and 12:00 PM
• When staffing permits, employees working a scheduled Saturday may receive a weekday off

Benefits & Perks

We offer a comprehensive benefits package, including:

• Group Health Insurance
• Group Dental & Vision Insurance
• Life, AD&D & LTD Insurance
• 401(k) Plan - Employer matching available
• Employee Assistance Program+
• Discretionary Profit Sharing Plan
• Discretionary Bonus Plan
• Profit Sharing Plan
• Paid Time Off (Holidays, sick time, personal time, and vacation)
• 8 hours of paid time volunteer with a charity of their choice.

Why Dieterich Bank?

Picture yourself coming to work each day knowing you're making a difference for customers, businesses, and organizations throughout our communities. If you're looking for a rewarding career with a trusted community bank, we'd love to hear from you.

Dieterich Bank is an Equal Opportunity Employer (EEO/AA/Veteran/Disability).