Personal Banker

Dieterich Bank; Edwardsville (IL); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

401(k) Plan- Employer matching

Discretionary Profit Sharing Plan

Discretionary Bonus Plan

Paid Time Off (Holidays, sick time,个人の

8 hours of paid time volunteer with a

Job summary

Dieterich Bank is hiring a Part-Time Personal Banker for our Edwardsville Branch. You will act as the face of the bank, helping customers with everyday banking needs, opening accounts, handling transactions, and assisting with online and mobile banking services.

The role emphasizes relationship-building, problem-solving, and teamwork in a community-focused environment. Ideal for someone who enjoys customer interaction and flexible scheduling, including a rotating Saturday shift.

Qualifications

• 1–3 years of customer service experience, preferably in banking, financial services, retail, or a similar face-to-face environment.
• Associate degree in Business or related field preferred.
• Dependable with ability to work a rotating Saturday schedule.
• Strong communication, relationship-building, and customer service skills.
• Ability to recognize customer needs and recommend appropriate banking solutions.
• Comfortable using technology, including Microsoft Office, online banking platforms, and mobile applications.
• Detail-oriented with strong organizational and problem-solving abilities.
• Team player who demonstrates professionalism and a positive attitude.
• Commitment to core values: Integrity, Value, Service Excellence, and Teamwork.

Responsibilities

• Deliver exceptional customer service while creating a welcoming banking experience.
• Process customer transactions, including deposits, withdrawals, payments, and check cashing.
• Assist customers with online banking, mobile banking, and digital banking services.
• Open and maintain checking, savings, and other deposit accounts.
• Respond to account inquiries and resolve customer concerns professionally.
• Help customers identify banking products and services that fit their financial needs.
• Process account maintenance requests, including address changes and account updates.
• Maintain confidentiality and ensure compliance with banking regulations and policies.
• Support branch operations and collaborate with team members to achieve branch goals.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

Associate degree

Tools

Microsoft Office

Online banking platforms

Mobile banking apps

Job description

Dieterich Bank is hiring a Part-Time Personal Banker for our Edwardsville Branch!

If you enjoy building relationships, helping people reach their financial goals, and delivering exceptional customer service, we'd love to meet you.

Schedule:

• Mondays and Fridays: 7:45am to 5:00pm
• Rotating Saturdays: 9:00am to 12:00pm
• Part-time position

About the Role

As a Personal Banker, you will be the face of Dieterich Bank, helping customers with their everyday banking needs while building strong relationships within the community. You'll assist customers with account openings, transactions, online banking support, and financial solutions that help improve their overall financial well-being.

This position is ideal for someone who enjoys customer interaction, problem-solving, and working in a team-oriented environment.

What You’ll Do

• Deliver exceptional customer service while creating a welcoming banking experience
• Process customer transactions, including deposits, withdrawals, payments, and check cashing
• Assist customers with online banking, mobile banking, and digital banking services
• Open and maintain checking, savings, and other deposit accounts
• Respond to account inquiries and resolve customer concerns professionally
• Help customers identify banking products and services that fit their financial needs
• Process account maintenance requests, including address changes and account updates
• Maintain confidentiality and ensure compliance with banking regulations and policies
• Support branch operations and collaborate with team members to achieve branch goals

What We’re Looking For

• 1-3 years of customer service experience, preferably in banking, financial services, retail, or a similar face-to-face environment
• Associate degree in Business or related field preferred
• Dependable with the ability to work a rotating Saturday schedule
• Strong communication, relationship-building, and customer service skills
• Ability to recognize customer needs and recommend appropriate banking solutions
• Comfortable using technology, including Microsoft Office, online banking platforms, and mobile applications
• Detail-oriented with strong organizational and problem-solving abilities
• Team player who demonstrates professionalism and a positive attitude
• Commitment to Dieterich Bank's core values: Integrity, Value, Service Excellence, and Teamwork

Why Join Dieterich Bank?

Dieterich Bank is a community bank with approximately $1.5 billion in assets, serving customers through 16 locations across South Central Illinois and the Metro East region, as well as a loan production office in South County, St. Louis.

Named one of the Best Places to Work in Illinois for eight consecutive years, we are committed to creating a supportive, family-friendly culture where employees can thrive both professionally and personally.

Benefits

• 401(k) Plan- Employer matching available
• Discretionary Profit Sharing Plan
• Discretionary Bonus Plan
• Paid Time Off (Holidays, sick time, personal time, and vacation)
• 8 hours of paid time volunteer with a charity of their choice

At Dieterich Bank, we're more than a bank. We're relationship builders, community supporters, and trusted financial partners.

Dieterich Bank is an EEO/AA/Vet/Disability Employer.