Asset Protection Investigator – Loss Prevention & Security

Macy's; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an Asset Protection Detective at Biltmore Fashion Park in Phoenix to safeguard assets and maintain a safe, customer-centric environment. Full-time role with diverse shifts and weekend coverage, offering comprehensive benefits and opportunities for career growth.

You will work with store teams and law enforcement, using surveillance techniques and de-escalation tools to identify shoplifting, recover stolen merchandise, and document investigations.

Qualifications

• High School Diploma or equivalent is required.
• Flexibility to work days, evenings, weekends and holidays.
• Ability to obtain and maintain required licenses, trainings, and certifications.

Responsibilities

• Use surveillance techniques to identify shoplifting and dishonest employees.
• De-escalate to provide a safe environment for customers and colleagues.
• Recover stolen merchandise and prepare evidence for investigations.
• Prepare reports on theft incidents, investigations and audits.
• Maintain compliance with law and company policies during apprehensions and searches.
• Build partnerships with store colleagues and law enforcement.
• Testify in court for criminal and civil cases.
• Train colleagues on security protocols.
• Respond to alarm conditions and work on special assignments.
• Facilitate first aid for customers and colleagues.
• Foster an inclusive environment and strengthen relationships with colleagues, customers, and communities.

Skills

Flexible availability

Self-starter

Communication skills

Teamwork

Education

High School Diploma

Job description

Macy's is seeking an Asset Protection Detective at Biltmore Fashion Park in Phoenix to safeguard assets and maintain a safe, customer-centric environment. Full-time role with diverse shifts and weekend coverage, offering comprehensive benefits and opportunities for career growth.

You will work with store teams and law enforcement, using surveillance techniques and de-escalation tools to identify shoplifting, recover stolen merchandise, and document investigations.