Retail Asset Protection Investigator

Macy's; Hurst (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Macy's is seeking an Asset Protection Detective to help prevent loss and maintain a safe shopping environment. You will identify theft, recover merchandise, and collaborate with store teams and law enforcement to protect customers and colleagues.

The role emphasizes surveillance-driven investigations, clear documentation, and the ability to testify when required, all to support loss prevention efforts and store safety.

Qualifications

• Observe, identify, and respond to suspicious activity in a retail environment.
• Strong communication with customers, colleagues, leaders, and law enforcement.
• Use sound judgment and de-escalation tools to support a safe environment.

Responsibilities

• Use surveillance and reporting systems to identify theft and shortage trends.
• Partner with Asset Protection leaders, store teams, and law enforcement to support investigations.
• Apply de-escalation tools and sound judgment to maintain a safe store environment.
• Prepare clear documentation, statements, and evidence to support investigations.
• Testify in court for criminal and civil cases, as needed.

Skills

Observe suspicious activity

Communication skills

Judgment & de-escalation

Confidential information

NY License

Tools

Surveillance systems

Job description

Macy's is seeking an Asset Protection Detective to help prevent loss and maintain a safe shopping environment. You will identify theft, recover merchandise, and collaborate with store teams and law enforcement to protect customers and colleagues.

The role emphasizes surveillance-driven investigations, clear documentation, and the ability to testify when required, all to support loss prevention efforts and store safety.