Retail Asset Protection Specialist

Macy's Retail Holdings, Inc.; Scottsdale (AZ); On-site; USD 49,656,000 - 75,820,000; Full time

Job summary

Macy’s Scottsdale Fashion Square is seeking an Asset Protection Detective to help protect assets, reduce shortages, and maintain a safe, customer-focused environment. You will use surveillance and investigative tools, partnering with store teams and law enforcement to identify theft and respond effectively.

The role emphasizes strong communication, de-escalation, and adherence to company policies while supporting a safe shopping experience for customers and colleagues.

Qualifications

• Observe, identify, and respond to suspicious activity in a retail environment.
• Strong communication with customers, colleagues, leaders, and law enforcement.
• Use de-escalation tools and sound judgment to maintain safety.
• Handle proprietary, sensitive information with discretion and integrity.
• For jobs in New York, a current New York State Security Guard License is required.

Responsibilities

• Use surveillance techniques and reporting systems to identify theft and shortage trends.
• Partner with store teams and law enforcement to support investigations and protect assets.
• Prepare documentation and evidence for investigations and legal proceedings.
• Train colleagues on asset protection protocols and safety practices.
• Respond to alarms and special assignments as needed.

Skills

Observation

Communication

De-escalation

Judgment

Security procedures

Tools

Surveillance systems

Reporting tools

Investigative technology

Job description

Macy’s Scottsdale Fashion Square is seeking an Asset Protection Detective to help protect assets, reduce shortages, and maintain a safe, customer-focused environment. You will use surveillance and investigative tools, partnering with store teams and law enforcement to identify theft and respond effectively.

The role emphasizes strong communication, de-escalation, and adherence to company policies while supporting a safe shopping experience for customers and colleagues.