Asset Protection Investigator (Retail Security)

Macy's; Youngstown (OH); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Paid time off

Job summary

Macy's is seeking an Asset Protection Detective to help protect assets, reduce shortage, and support a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and collaborate with store teams and law enforcement to identify and respond to theft and recover merchandise.

Join Macy's to protect customers and colleagues while upholding company standards. This full-time role requires strong observation, de-escalation skills, and the ability to document

Qualifications

• Ability to observe, identify, and respond to suspicious activity in a retail environment.
• Strong communication with customers, colleagues, leaders, and law enforcement.
• Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.

Responsibilities

• Identify theft and shortage trends using surveillance and reporting tools.
• Partner with store teams and law enforcement to support investigations.
• Apply de-escalation techniques to maintain a safe shopping environment.
• Prepare clear documentation and evidence for investigations and legal proceedings.
• Support training on asset protection protocols and shortage reduction.

Skills

Suspicious activity detection

Strong communication

Judgment & de-escalation

Confidential information handling

Tools

Surveillance systems

Job description

Macy's is seeking an Asset Protection Detective to help protect assets, reduce shortage, and support a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and collaborate with store teams and law enforcement to identify and respond to theft and recover merchandise.

Join Macy's to protect customers and colleagues while upholding company standards. This full-time role requires strong observation, de-escalation skills, and the ability to document