Aspiring Team Leader — Hospitality Pro in Training

The Escape Game; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game in Las Vegas is seeking a Team Leader to drive world-class hospitality on shift. You will lead a 4-15 member team, ensure five-star guest experiences, and uphold our service standards in a fast-paced Forum Shops location.

Ideal candidates bring 1-2 years of guest-facing leadership, flexible availability, and the ability to handle physical tasks. This role supports store operations, coaching, and seamless game experiences for every guest.

Qualifications

• Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.
• Flexible availability; nights, weekends and/or holidays may be required.
• Must handle physical activity: cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, minor repairs.
• Ability to stand for long periods (about 75-80% of shift).
• Align with TEG’s Uniform Standards.

Responsibilities

• Lead and communicate with a team of 4-15 during shifts.
• Create a fun, positive atmosphere and ensure guest satisfaction.
• Open and close the store; ensure games start on time; manage breaks.
• Provide coaching using Continuous, Gracious Pressure and encourage team members.
• Address minor maintenance issues and manage cash/inventory.
• Ensure every guest leaves with a five-star experience.

Skills

Customer service

Emotional intelligence

Flexible

Problem solving

Multitasking

Communication

Team leadership

Basic computer skills

Job description

The Escape Game in Las Vegas is seeking a Team Leader to drive world-class hospitality on shift. You will lead a 4-15 member team, ensure five-star guest experiences, and uphold our service standards in a fast-paced Forum Shops location.

Ideal candidates bring 1-2 years of guest-facing leadership, flexible availability, and the ability to handle physical tasks. This role supports store operations, coaching, and seamless game experiences for every guest.