Team Leader in Training — Guest Experience Pro

The Escape Game; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game in Las Vegas is looking for a Team Leader who is passionate about hospitality and guest satisfaction. You will guide a small team, keep operations running smoothly, and maintain the high standards that create a memorable escape room experience for every guest.

The ideal candidate has 1–2 years in guest-facing roles, a flexible schedule, and the stamina to work nights or holidays. You will help build a positive team culture and ensure peak performance during shifts.

Qualifications

• Demonstrated leadership ability with 1-2 years in a guest-facing setting preferred.
• Flexible availability; nights, weekends, and/or holidays may be required.
• Ability to stand and perform physical tasks, including cleaning and light repairs.

Responsibilities

• Lead and communicate with a team of 4–15 to deliver outstanding hospitality.
• Uphold service standards and the Escape Game experience for every guest.
• Open/close store, ensure games start on time, supervise breaks, and manage shifts.
• Address maintenance issues and manage cash/inventory on shift.
• Coach teammates using positive, continuous feedback to improve performance.
• Create a fun, five-star guest experience from arrival to departure.

Skills

Genuine love for serving

Flexible, humble, teachable

Creative problem solving

Excellent discernment

Flexible multi-tasker

Interpersonal skills

Emotional intelligence

Influences others

Basic computer skills

Leadership experience

Job description

The Escape Game in Las Vegas is looking for a Team Leader who is passionate about hospitality and guest satisfaction. You will guide a small team, keep operations running smoothly, and maintain the high standards that create a memorable escape room experience for every guest.

The ideal candidate has 1–2 years in guest-facing roles, a flexible schedule, and the stamina to work nights or holidays. You will help build a positive team culture and ensure peak performance during shifts.