Artful Front Desk Concierge — Guest Experience

Accor; Bentonville (AR); On-site; USD 21,000 - 28,000; Full time

Job summary

21c Museum Hotels is seeking a Front Desk Agent to be the face and voice of the property, responsible for check-in/check-out, guest services and information delivery.

The role requires welcoming guests, accurate cash handling, answering inquiries, and coordinating with hotel departments to enhance the guest experience. Fluency in English and strong organizational skills are essential.

Qualifications

• Past experience dealing directly with the public.
• General knowledge of basic customer service skills.
• Must be fluent in English and able to communicate verbally and in writing.

Responsibilities

• Greet guests and complete check-in/check-out procedures.
• Answer inquiries about reservations, hotel services and local area.
• Handle cash transactions and maintain accurate records.
• Provide guest information and assist with wake-up calls and messages.
• Coordinate with other departments to ensure smooth guest experience.

Skills

Customer service

English fluency

Communication

Multitasking

Education

High School diploma or equivalent

Tools

Cash register systems

Office equipment

Job description

21c Museum Hotels is seeking a Front Desk Agent to be the face and voice of the property, responsible for check-in/check-out, guest services and information delivery.

The role requires welcoming guests, accurate cash handling, answering inquiries, and coordinating with hotel departments to enhance the guest experience. Fluency in English and strong organizational skills are essential.