Guest Experience Ambassador

Ennismore; Bentonville (AR); On-site; USD 28,000 - 38,000; Full time

Job summary

21c Museum Hotels is seeking a Front Desk Agent to be the face and voice of the property, welcoming guests, checking them in and out, and ensuring a superior guest experience. You will handle reservations, provide information on services, and assist with guest needs while maintaining accurate records and a courteous demeanor.

Responsibilities include cash handling, guest communications, and coordinating with front desk and other departments.

Qualifications

• Experience in dealing directly with the public and general customer service skills.
• Must be fluent in English.
• Ability to understand and follow verbal and written instructions and handle multiple tasks.
• Knowledge of cash handling procedures and computerized cash registers.

Responsibilities

• Check-in guests and check-out guests, providing accurate information and welcoming service.
• Answer reservations queries in person and by phone with courteous, professional communication.
• Process guest charges, balance cash drawer, and maintain accurate records.
• Provide information on hotel services and local attractions; upsell rooms as appropriate.
• Relay art exhibition information to guests and assist with guest inquiries.
• Record and maintain front desk logs; assist other departments as needed.

Skills

Cash handling procedures

Cash register systems

Verbal and written communication

Multitasking

English fluency

Education

High School diploma or equivalent

Job description

21c Museum Hotels is seeking a Front Desk Agent to be the face and voice of the property, welcoming guests, checking them in and out, and ensuring a superior guest experience. You will handle reservations, provide information on services, and assist with guest needs while maintaining accurate records and a courteous demeanor.

Responsibilities include cash handling, guest communications, and coordinating with front desk and other departments.