Around-the-Clock Fleet Dispatch Coordinator

Cox Enterprises; Utah; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Bonus plans

Work-life balance

Healthcare

401(k) with company match

Professional development

Parental leave & fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Enterprises is seeking a Dispatch Coordinator to organize and manage the logistics of fleet operations. You will ensure timely maintenance and repair dispatches, coordinating with service providers and communicating ETA to customers.

This role supports a 24/7/365 environment and requires proactive troubleshooting. Ideal candidates will have a high school diploma or GED with 3+ years in dispatching for heavy-duty vehicles, strong multitasking skills, and a customer-focused approach to

Qualifications

• High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
• Strong knowledge of dispatching and multitasking.

Responsibilities

• Assess and assign all open events.
• Verify proper authorization has been obtained to dispatch the event.
• Assign the appropriate and nearest service provider to make requested repairs.
• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
• Inform supervisor on duty of any delays with the service provider’s estimated time of arrival or problems with repairs.
• Address problems and customer inquiries as they arise.

Skills

Dispatching

Multitasking

Customer service

Education

High school diploma

Job description

Cox Enterprises is seeking a Dispatch Coordinator to organize and manage the logistics of fleet operations. You will ensure timely maintenance and repair dispatches, coordinating with service providers and communicating ETA to customers.

This role supports a 24/7/365 environment and requires proactive troubleshooting. Ideal candidates will have a high school diploma or GED with 3+ years in dispatching for heavy-duty vehicles, strong multitasking skills, and a customer-focused approach to