Arena Usher: Guest Experience & Safety

Oak View Group; Baltimore (MD); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group is seeking a part-time Usher to front-line the guest experience at our arenas, ensuring a safe, welcoming environment during sports, concerts, and events. You will help guests with seating, directions, and venue policies while maintaining a courteous, professional demeanor.

The role pays an hourly rate of $18.50 and includes benefits for part-time roles such as a 401(k) savings plan and matching.

Qualifications

• Previous customer service experience preferred.
• Experience in sports, entertainment, or related field preferred.
• 70% event availability commitment required.
• Able to work weekends, nights, and holidays as needed.
• Strong verbal and written communication skills.

Responsibilities

• Provide consistent, world-class customer service across all arena spaces.
• Assist guests with seating, directions, and accessibility needs.
• Perform ticket checks and provide directions to seats, concessions, restrooms, etc.

Skills

Customer service

Event operations

Communications

Flexible schedule

Crowd management

Safety awareness

Attention to detail

Job description

Oak View Group is seeking a part-time Usher to front-line the guest experience at our arenas, ensuring a safe, welcoming environment during sports, concerts, and events. You will help guests with seating, directions, and venue policies while maintaining a courteous, professional demeanor.

The role pays an hourly rate of $18.50 and includes benefits for part-time roles such as a 401(k) savings plan and matching.