Guest Experience Usher

ASM Global; Oakland (CA); Hybrid; USD 24,000 - 35,000; Part time

Job summary

Legends Global is seeking a part-time Usher for the Oakland Arena and Oakland-Alameda County Coliseum. You will check guests' tickets, direct them to their seats, and guide them to amenities while maintaining a safe and welcoming environment.

The role is union, hourly non-exempt, with shifts including nights, weekends and holidays. The ideal candidate has a high school diploma or equivalent and 0–1 years of related experience, with strong English communication and customer service skills.

Qualifications

• High School Diploma or equivalent required.
• 0–1 years of related work experience preferred.
• Excellent interpersonal and customer-service skills.

Responsibilities

• Greet and interact with guests in a welcoming manner.
• Direct guests to seat locations and assist with directions to amenities.
• Verify guests have valid tickets and maintain seating order.
• Answer questions about events, facilities, or services.
• Handle complaints and forward to supervisor as needed.
• Ensure compliance with policies and maintain safe aisles during events.

Skills

Interpersonal skills

Clear communication

Guest service

Team player

English proficiency

Reading tickets

Education

High School Diploma or equivalent

Job description

Legends Global is seeking a part-time Usher for the Oakland Arena and Oakland-Alameda County Coliseum. You will check guests' tickets, direct them to their seats, and guide them to amenities while maintaining a safe and welcoming environment.

The role is union, hourly non-exempt, with shifts including nights, weekends and holidays. The ideal candidate has a high school diploma or equivalent and 0–1 years of related experience, with strong English communication and customer service skills.