Live Event Usher & Guest Experience - Part-Time | 401(k) Benefits

Oak View Group; Baltimore (MD); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

401(k) savings plan

401(k) matching

Job summary

Oak View Group in Baltimore is seeking part-time Event Staff to support guest experience at Chesapeake Employers Insurance Arena. You may usher, scan tickets, assist guests, and maintain a safe, welcoming atmosphere during events.

The role pays $15.00 per hour and requires weekend availability for home basketball games. This position offers a chance to be part of a dynamic live entertainment team, with responsibilities spanning customer service, safety, and crowd management in a premium venue

Qualifications

• Experience in a hospitality or entertainment environment is preferred.
• Must enjoy working with and helping guests.
• Ability to stand for extended periods of time.
• You must be able to maintain a positive attitude while handling difficult situations.
• Flexible schedule: Availability to work most home basketball games. Weekend availability is needed.

Responsibilities

• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, and reporting any issues to a supervisor.
• When gates open, welcome our fans with a great smile and helpful attitude.
• Scan event tickets, ensuring that the proper ticket is being used to gain entry.
• Assist fans in locating their ticketed seats.
• Being alert and proactive to potential hazards and reporting incidents when they occur.
• Monitor your assigned area for issues and opportunities to make lasting memories for our fans.
• Respond to all guest concerns/complaints promptly and in a professional manner.
• Assist guests in ADA‑accessible seating sections.
• Enforce all building policies and procedures to ensure a safe environment for all guests.
• Manage the foot traffic flow of large crowds.
• Check identification of guests to verify age requirements for purchase of alcohol.
• Be knowledgeable about the arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.

Skills

Hospitality experience

Guest service

Stamina for standing

Positive attitude

Flexible schedule

Job description

Oak View Group in Baltimore is seeking part-time Event Staff to support guest experience at Chesapeake Employers Insurance Arena. You may usher, scan tickets, assist guests, and maintain a safe, welcoming atmosphere during events.

The role pays $15.00 per hour and requires weekend availability for home basketball games. This position offers a chance to be part of a dynamic live entertainment team, with responsibilities spanning customer service, safety, and crowd management in a premium venue