Part-Time Venue Usher – Guest Experience Specialist

ASM Global-AEG Management Oakland LLC.; Oakland (CA); On-site; USD 24,000 - 35,000; Part time

Job summary

Legends Global is hiring a part-time Usher at the Oakland Arena and Oakland-Alameda County Coliseum. The Usher checks tickets, guides guests to seats, and assists with directions to facilities such as restrooms and concessions during events.

Ideal candidates have a high school diploma and 0–1 years of related experience, with excellent communication and the ability to work nights, weekends and holidays. This is a union, non-exempt hourly role.

Qualifications

• Excellent interpersonal and communication skills.
• Must be personable and pro-active in providing assistance to all guests with the highest level of customer service.
• Must be able to work flexible hours including nights, weekends and holidays.
• Must be able to work in a team environment, interacting with multiple departments.
• Understanding of written and spoken English.
• Able to see and read small sized text on tickets (paper and electronic).

Responsibilities

• Greet and interact with all guests in a welcoming and friendly manner.
• Direct guests to their ticketed seats or to the appropriate seating section.
• Ensure that only guests with the proper ticket are sitting in assigned section.
• Answer guest questions with regard to event and facility, e.g., location of particular section, restrooms, concession stand, first-aid, etc.
• Handle complaints, disturbances, or related problems with guests.
• Forward complaint to supervisor or Event Manager as applicable.
• Ensure guests are following all policies and code of conduct requirements.
• Keep aisles, concourses, and stairs clear of guests while event is in progress.

Skills

Interpersonal skills

Customer service

Communication

Teamwork

Flexibility

English proficiency

Education

High School Diploma

Job description

Legends Global is hiring a part-time Usher at the Oakland Arena and Oakland-Alameda County Coliseum. The Usher checks tickets, guides guests to seats, and assists with directions to facilities such as restrooms and concessions during events.

Ideal candidates have a high school diploma and 0–1 years of related experience, with excellent communication and the ability to work nights, weekends and holidays. This is a union, non-exempt hourly role.