Arena Box Office Lead - Ticketing & Revenue

THE ARENA AT SOUTHLAKE; Morrow (GA); Presencial; USD 65.000 - 79.000; Jornada completa

Descripción de la vacante

The Arena at Southlake in Morrow, GA is seeking a Box Office Manager to lead ticketing operations and supervise box office staff. You will manage event builds, seating, pricing, and holds, while ensuring strong customer service and financial controls.

You will coordinate with promoters and Arena departments and oversee cash handling, settlements, and reports. A bachelor’s degree and several years in box office work are required.

Formación

• Bachelor’s degree or higher in hospitality, event management, business, sports management, or related field.
• Minimum of three years in ticketing or box office operations.
• Five years of ticketing or box office operations experience preferred, including supervisory experience.

Responsabilidades

• Oversee ticketing system administration and event builds, including seating maps, pricing, holds, offers, presales, and onsales.
• Coordinate ticketing with promoters, event organizers, Sales, Marketing, and Event Services.
• Supervise, schedule, train, and evaluate box office staff.
• Oversee event-day box office operations, will call, accessible seating, relocations, and escalated ticketing concerns.
• Manage cash handling, deposits, reconciliations, refunds, exchanges, and related financial controls.
• Prepare ticket sales, attendance, audit, and event settlement reports.
• Maintain box office procedures, equipment, supplies, and customer-service standards.

Conocimientos

Customer service

Staff supervision

Time management

Educación

Bachelor’s degree or higher in hospitality, event management, business, sports management, or related field

Herramientas

Ticketing software

Descripción del empleo

The Arena at Southlake in Morrow, GA is seeking a Box Office Manager to lead ticketing operations and supervise box office staff. You will manage event builds, seating, pricing, and holds, while ensuring strong customer service and financial controls.

You will coordinate with promoters and Arena departments and oversee cash handling, settlements, and reports. A bachelor’s degree and several years in box office work are required.